• Work closely with management to identify customer needs
  • Establish standard procedures, policies, and templates to improve overall practice execution
  • Document business processes effectively
  • Conduct workshops and establish cause & effect relationship
  • Lead improvement initiatives partnering with Legal and technical and operational departments
  • Monitoring, measuring and providing feedback on process performance
  • May act as a project manager on some projects
  • Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert


  • Strong business acumen and understanding of consulting business operations.
  • Driven, proactive and a do-er.
  • A strong communicator with the ability to pull out and summarize information and tailor communication style and content for a variety of audiences. Comfortable and confident presenting to executives.
  • Have an understanding of the “bigger picture.” Can conceptualize where and how their work fits into the company’s mission.
  • Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.
  • Skilled in building trusted relationships with team members and project stakeholders.
  • Ability to effectively address and resolve conflict within and across teams.
  • BTS & Partners is a fast-paced and dynamic environment; the ability to multitask on different projects concurrently and react quickly to movements in the business is critical.


  • Degree from an accredited college/university or prior operations
  • Consulting experience/background
  • Advanced MS Excel experience
  • Excellent MS Powerpoint skills
  • Experience in Project Management Tools
  • Experience working in a consulting organization or operations team
  • Experience or background in Requirements Analysis and/or IT Consulting
  • Experience in Organizational Change Management (desired)
  • Understanding of operational reporting, forecasting, and financial metrics (desired)
  • Experience with modeling business processes, data flows and workflow processes